Terms of Service

Last updated: 14 October 2026

These Terms of Service ("Terms") are an agreement between you and Aya Labs B.V., Reinwardtstraat 70, 1093 HL Amsterdam, the Netherlands ("Aya Labs", "we", "us"). They apply to the Perfect Pitch apps for iPhone and iPad, the website and web app at www.myperfectpitch.app, and related services (together, the "Service"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

Our Privacy Policy explains how we handle your personal data.

1. Who can use the Service

• You can use the Service if you are 13 or older.
• If you are under 13, you may use the Service only with the permission of a parent or legal guardian, who agrees to these Terms on your behalf, and only in child mode. Child mode starts when you tell us during setup that you are under 13. In child mode you cannot create an account, and we collect less data, as described in our Privacy Policy.
• If you are under 18, you need the consent of a parent or legal guardian to buy Perfect Pitch Pro, and they are responsible for the purchase. In the iOS app, purchases are handled by Apple. If you are in a Family Sharing group, Apple's Ask to Buy may send the purchase to a parent or guardian to approve first. On the website, Pro cannot be bought in child mode.
• You may use the Service only for your own personal, non-commercial purposes.

2. Your account

• You can try the Service as a guest. Guest progress is stored against a guest profile linked to your device or browser. It may be lost if you delete the app, clear your browser data or change device. Create an account to keep it. We also delete a guest profile automatically once it has not been used for 12 months, with the exceptions and details described in our Privacy Policy. In child mode you stay a guest.
• You can create an account with an email address and password, or with a third-party sign-in such as Apple or Google. Your use of those sign-in services is also subject to the provider's own terms.
• Keep your information accurate and your login details confidential. You are responsible for activity on your account. Tell us at once at hello@ayalabs.xyz if you think someone else has accessed it.
• You can delete your account at any time from Settings in the iOS app or the web app. To delete a guest profile, email us.

3. Licence and acceptable use

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service in line with these Terms. You agree not to:

• copy, resell, rent, sublicense or publicly distribute the Service or its lessons, audio, artwork or other content;
• reverse engineer, decompile or attempt to extract the source code of the Service, except where the law expressly allows it;
• use bots, scrapers or other automated means to access the Service, or interfere with its security or normal operation;
• share your account or paid access with others, or get around payment or access controls;
• use the Service in any way that is unlawful or infringes the rights of others.

4. Free features, subscriptions and purchases

Some features are free. Others need Perfect Pitch Pro, which you can buy as:

• a subscription that lasts one week, one month, three months (on the website only) or one year, and renews automatically for the same length until you cancel; or
• Lifetime, a one-time purchase that does not renew.

Which plans are offered can differ between the iOS app and the website, between countries and over time. Before you confirm a purchase, the purchase screen shows the plan, its length, the price for each period, any free trial or introductory price, and the currency. Prices include applicable taxes unless stated otherwise.

• Automatic renewal. Subscriptions renew automatically for the same period, at the then-current price, until you cancel. You are charged at the start of each billing period.
• Free trials. Some subscriptions start with a free trial, for example of 3 days, 1 week or 1 month. The trial turns into a paid subscription and you are charged the subscription price when the trial ends, unless you cancel at least 24 hours before the trial ends (in the iOS app) or before the trial ends (on the website). In the iOS app, any unused part of a free trial ends if you buy a subscription during it. We may limit free trials to one per person and may change or withdraw trial offers for new customers.
• Introductory and promotional prices. Some plans start with a lower price for the first period, for example the first week or the first year. When that period ends, the plan renews at the regular price shown on the purchase screen, unless you cancel.
• Cancelling. You can cancel at any time. Cancellation stops future renewals; you keep access until the end of the period you have paid for.
  • Purchases made in the iOS app are billed by Apple. Payment is charged to your Apple Account when you confirm the purchase or, if you start with a free trial, when the trial ends. Your subscription renews automatically unless you turn off automatic renewal at least 24 hours before the end of the current period, and your Apple Account is charged for the renewal within the 24 hours before the current period ends. You can manage or cancel your subscription at any time after purchase in your Apple Account settings (on iPhone: Settings, then your name, then Subscriptions).
  • Purchases made on the website are sold by us and processed for us by RevenueCat and Stripe. Stripe also uses payment data for its own fraud prevention and legal duties, as our Privacy Policy describes. The checkout and receipts may show the name Perfect Pitch. Manage or cancel them under Manage Subscription in Settings in the web app, or by emailing us.
• Price changes. We may change subscription prices. We will give you reasonable advance notice, and the new price will apply from your next billing period. If you do not agree, cancel before the change takes effect.
• Failed payments. If a payment fails we may retry it and may suspend paid features until it succeeds.
• One subscription, several devices. A subscription is linked to your account and can be used on the iOS app and the web app when you sign in with the same account. A purchase made as a guest is linked to that guest profile; create an account to keep access. In the iOS app you can also get a purchase back with Restore Purchases, using the same Apple Account.

5. Right of withdrawal and refunds

• Consumers in the EU, EEA and UK. You normally have 14 days to withdraw from an online purchase without giving a reason. Perfect Pitch Pro is digital content and a digital service that is made available immediately. By starting a subscription or purchase you ask us to begin straight away and acknowledge that you lose the right of withdrawal once the digital content has been fully supplied; for a subscription, if you withdraw within 14 days we may charge a proportionate amount for the period you had access. To withdraw from a web purchase, email hello@ayalabs.xyz with your account email and a clear statement that you withdraw.
• Purchases through Apple. Refunds for App Store purchases are handled by Apple under its own policies. Request them at reportaproblem.apple.com.
• Otherwise, payments are non-refundable and we do not give refunds or credits for partly used periods, except where the law requires it. Nothing in these Terms limits your statutory rights, including your rights if the Service is faulty or not as described.

6. Microphone and your voice

Singing exercises need access to your microphone. Your voice is analysed on your device to give you feedback; see the Privacy Policy for details. Pitch detection depends on your device, microphone and surroundings, so results and scores are an aid to practice and are not guaranteed to be accurate.

7. Not medical or professional advice

Perfect Pitch is an educational and entertainment product. It is not medical, speech-therapy or professional vocal-health advice and does not replace a qualified teacher or clinician. Sing within a comfortable range, warm up, and stop if you feel pain, strain or hoarseness. If you have a voice, hearing or respiratory condition, consult a professional before doing vocal or breathing exercises. We do not promise any particular result or rate of progress.

8. Our content and intellectual property

The Service, including its software, lessons, exercises, audio, graphics, text, logos and trade marks, belongs to Aya Labs or its licensors and is protected by intellectual property laws. Except for the licence in section 3, these Terms give you no rights in it. Songs and other third-party material remain the property of their owners.

9. Feedback

If you send us ideas or suggestions, you allow us to use them without restriction and without payment to you.

10. Third-party services

The Service relies on and may link to services run by others, such as Apple, Google and our payment provider. We are not responsible for third-party services, and your use of them is governed by their own terms and privacy policies.

11. Changes to the Service and availability

We keep improving Perfect Pitch, so we may add, change or remove features or content. We aim to keep the Service available but do not guarantee it will be uninterrupted or error-free; it may be unavailable for maintenance or for reasons outside our control. If we permanently discontinue a paid feature you have already paid for, we will refund the unused part of your current period where the law requires it.

12. Suspension and termination

• You may stop using the Service and delete your account at any time. Deleting your account does not cancel a subscription. Before you delete your account, cancel an App Store subscription in your Apple Account settings, and a website subscription under Manage Subscription in the web app.
• We may suspend or end your access if you seriously or repeatedly break these Terms, if we must do so by law, or if your use creates a security or legal risk. Where reasonable we will warn you first.
• Sections that by their nature should survive (including 8, 9, 13, 14, 15 and 16) continue to apply after termination.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. This does not affect the legal guarantee of conformity or any other rights you have as a consumer that cannot be excluded.

14. Limitation of liability

• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or wilful misconduct, for gross negligence, or for anything else that cannot be excluded or limited by law.
• Subject to that, we are not liable for indirect or consequential loss, loss of profits, revenue, data or goodwill, or for loss that was not reasonably foreseeable when you accepted these Terms.
• Subject to the first point, our total liability to you for all claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the claim arose and (b) EUR 50.
• If you are a consumer, these limits apply only to the extent permitted by the mandatory law of the country where you live.

15. Your responsibility to us

If you use the Service in breach of these Terms or the law and this causes us loss or a claim from a third party, you are responsible for the reasonable damage and costs that result, to the extent permitted by law.

16. Governing law and disputes

• These Terms are governed by the laws of the Netherlands. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.
• Disputes may be brought before the competent court in the Netherlands. If you are a consumer, you may also bring proceedings in the courts of the country where you live.
• Please contact us first at hello@ayalabs.xyz; most issues can be resolved quickly and informally.

17. Apple App Store terms

If you downloaded the app from the Apple App Store: these Terms are between you and Aya Labs only, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not responsible for any claims relating to the app, including product liability, legal compliance or intellectual property claims. If the app fails to conform to an applicable warranty you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law Apple has no other warranty obligation. You confirm that you are not located in a country subject to a US government embargo and are not on any US government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your licence to the iOS app is limited to use on Apple devices you own or control, as permitted by the App Store usage rules. Apple's standard Licensed Application End User License Agreement governs your licence of the iOS app, alongside these Terms.

18. Changes to these Terms

We may update these Terms, for example when we add features or when the law changes. We will post the new version here and update the date above. If a change is material we will give you at least 30 days' notice in the app or by email. If you keep using the Service after the change takes effect you accept the new Terms; if you do not agree, stop using the Service and cancel any subscription.

19. General

• If part of these Terms is found to be invalid, the rest remains in force.
• If we do not enforce a provision, that is not a waiver of our right to do so later.
• You may not transfer your rights under these Terms. We may transfer ours to a company that takes over the Service, provided your rights are not reduced.
• These Terms, together with the Privacy Policy and any terms shown at purchase, are the whole agreement between you and us about the Service.

20. Contact

Aya Labs B.V.
Reinwardtstraat 70
1093 HL Amsterdam
the Netherlands
Chamber of Commerce (KvK) number 85595020
VAT number NL863677460B01
hello@ayalabs.xyz